Frequently Asked Questions
Quick answers about Kudita, POS, Ayor AI, WhatsApp, fees, and onboarding.
What is Kudita?
Kudita is an e-commerce platform for Nigerian businesses — ecommerce website, in-person POS, Paystack payments, wallet payouts, Ayor AI, WhatsApp commerce, and a vendor mobile app.
Does Kudita include Point of Sale (POS)?
Yes. Physical product stores on plans with POS and Catalogue get an in-person register, hold/resume sales, cash checkout, barcode stickers, and a shareable catalogue. See POS and Catalogue.
How much does Kudita cost?
See kudita.com/pricing for current plans. A free tier is available; paid plans add more products, WhatsApp, and Ayor AI credits.
What is Ayor?
Ayor is Kudita's AI assistant for vendors. Ask about sales, orders, wallet, and credits in chat, or use Generate with Ayor for product copy. See Ayor guide.
How do Ayor AI credits work?
Each plan includes monthly AI credits. Chat and product generation use credits; you can top up via Paystack. See Ayor credits.
How do transaction fees work?
Platform commission and processing surcharges apply on paid orders. You choose whether the vendor, buyer, or both share fees during onboarding. See transaction fees.
How do I complete vendor onboarding?
Follow the setup wizard: store basics → payout bank → categories → shipping (physical stores) → choose a plan (or continue on Free). See onboarding guide.
Can I sell through WhatsApp?
Yes on eligible plans. Connect via Meta (Official API) or QR in Settings → Messaging Channels. See Connect via Meta and WhatsApp AI shopping.
How do I get paid as a vendor?
Earnings go to your Kudita wallet. Link your bank and request withdrawals. See bank account and withdrawals.
Is there a mobile app?
Yes — Kudita Vendor on iOS and Android with the same onboarding wizard. See vendor app guide.
How do I delete my account?
Delete from the app under Profile, or email support. See account deletion.
How do I contact support?
Email [email protected] or WhatsApp +234 816 161 7725.