Customer experience

When WhatsApp is enabled for your store, customers can message your business number and shop in chat. Kudita's AI assistant greets them, shows your catalog, and sends a secure Paystack payment link — with flows tailored to physical products, Creator Store instant buy, or service bookings.

Store types in chat

  • Physical products — browse, pick variants/quantity, enter delivery address, choose shipping, pay.
  • Creator Store (digital) — browse, tap a product, buy now → pay → instant access link in chat (courses, downloads, tickets).
  • Services — browse, pick appointment date and time slot, pay, receive booking confirmation and calendar links in chat.

The same shopping flow works on Telegram, Instagram DM, and Facebook Messenger when those channels are connected.

Vendor setup

  1. Open Settings → Messaging Channels in your vendor dashboard.
  2. Connect via Official WhatsApp Business API (recommended) — see the Meta connect guide.
  3. Or use QR code link for a quick unofficial setup.
  4. Share your WhatsApp link on social media and your ecommerce website.

AI-powered replies

The bot understands natural language (including casual Nigerian English) and guides customers to browse, search products, view cart, and checkout — without you answering every message manually.

New orders

WhatsApp is not used for vendor new-order alerts. You still get email (and push/in-app where enabled). For Telegram order alerts, see Connect Telegram.