Two Telegram features

In Settings → Messaging Channels → Telegram, Kudita offers two independent toggles:

  • Telegram AI shopping bot — customers DM your bot to browse products, build a cart, and pay in chat (like WhatsApp/Instagram bots). Supports physical, digital, and services stores.
  • New order notification (Telegram) — when a customer checks out via Telegram on your ecommerce website, Kudita sends the order summary to your Telegram chat ID.

Email still sends

Telegram alerts are in addition to email. Every order still triggers email to you and the customer.

No WhatsApp order alerts

Kudita does not send new-order notifications to WhatsApp. Use Telegram, email, or push/in-app alerts instead.

Before you start

  • A Kudita plan that includes Telegram AI Shopping Bot (see Plan features).
  • A Telegram account and the @BotFather bot to create your store bot.
  • Your chat ID if you want new-order notifications (personal chat, group, or channel).

Step 1 — Create a bot with BotFather

  1. Open Telegram and message @BotFather.
  2. Send /newbot and follow the prompts (name + username ending in bot).
  3. Copy the HTTP API token BotFather gives you — you will paste this in Kudita.

Step 2 — Find your chat ID (for new-order alerts)

  1. Message your new bot once (say Hi).
  2. Open https://api.telegram.org/bot<YOUR_TOKEN>/getUpdates in a browser (replace the token).
  3. Find "chat":{"id":123456789 — that number is your chat ID (groups often start with -).

Alternatively, forward a message to @userinfobot or add your bot to a group and read the group chat ID from getUpdates.

Step 3 — Connect in Kudita

  1. Sign in to kudita.com → Settings → Messaging Channels.
  2. Scroll to the Telegram card.
  3. Paste your BotFather token.
  4. Paste your chat ID if you want new-order notifications.
  5. Enable Telegram AI shopping bot and/or New order notification (Telegram).
  6. Click Save & connect.

Step 4 — Test

  • AI bot: message your bot on Telegram — you should get a welcome reply. Try browse products or menu.
  • New-order alert: on your ecommerce website checkout, choose the Telegram option and place a test order — your Telegram chat should receive the order details; check your email inbox too.

Troubleshooting

  • Bot does not reply — confirm the AI bot toggle is on, token is correct, and your plan includes Telegram. Disconnect and save again.
  • No Telegram alert on new order — confirm New order notification (Telegram) is on and chat ID is correct.
  • Still need help? Email [email protected].